What You Can Expect From Us:
- Professional, respectful, and compassionate care.
- Clear communication and active listening.
- A safe and welcoming environment.
- Timely follow-up on appointments, test results, and treatment plans.
What We Ask of You:
- Respectful Communication & Conduct: We are here to help. We ask that you treat our providers and staff with the same respect and professionalism we strive to show you. We have a zero-tolerance policy for abusive language, threats, or physical aggression. Any form of disrespectful behavior may lead to dismissal from our practice.
- Appointment Attendance & Timeliness: Your time and health matter to us. Please arrive on time for your appointments. If you’re unable to attend or expect to be late, contact us as soon as possible-ideally 24 hours in advance-so we can adjust schedules and help others. Repeated no-shows or chronic lateness may affect your ability to remain in our care.
- Visit Focus & Preparation: To avoid delays and ensure you receive appropriate attention, your appointment will focus on the primary concern that you articulated, in advance or when checking in for your appointment. If you have further needs, beyond the primary concern, we will help set an additional appointment to address further concerns.
- Medications & Treatment Plans: We expect you to follow the treatment plans we create together. Take medications as directed and communicate any concerns or side effects. For long-term use of controlled substances, we may require a medication agreement to ensure safe and appropriate use.
- Tests, Referrals, & Follow-Up Care: To ensure quality of care it is vital that you complete lab work, imaging, or specialist visits as recommended. Following this through helps us provide the most effective care possible.
If expectations in this agreement are not met-including missed appointments, disrespectful conduct, or non-adherence to treatment this could result in discontinuation of care at our practice.
By signing this agreement, you confirm that you’ve read and understood these expectations. This partnership is designed to ensure mutual respect, personalized care, and a professional healthcare environment that benefits everyone.